The Gensys Active CMDB is integrated seamlessly with Gensys Monitor and Gensys Service Management. Easily request all the relevant notifications per CI, let SLAs determine the priority and control the processing of monitor notifications.
Integration with Monitor
Immediately see every relevant (historic) messages per configuration item, because the Active CMDB is integrated with the Gensys Monitor. The SLA at the IT service level determines the priority and guides the further processing of the monitor message. Perform an impact or root cause analysis quickly and reliably because the current relations are shown.
Integration with Service Desk
Easily creates a ticket from a monitor message. Each ticket records which CI it concerns. Service agreements are also included in the ticket automatically, such as: is the CI in scope, what is the service level (incl. response and resolution time) and what is the service window? Service desk employees and system administrators, where the ticket has been dispatched to, gain full insight in the preconditions, service agreements and the CI details including dependencies.
“Our customers also benefit from the Gensys service management solution.”
Tim Doets, Business Development Manager