Service Management
External Connections
For many organisations Gensys is the central system. It contains all the data and processes which the primary processes of a IT management organisation needs. Connectors to adjoining systems are sometimes needed, e.g. the administrative system or the central time-tracking administration. Easily link solutions from third parties to Gensys with the extensive set of REST APIs.
REST API’s
For many organisations Gensys is the central system. It contains all the data and processes which the primary processes of a IT management organisation needs. Connectors to adjoining systems are sometimes needed, e.g. the administrative system or the central time-tracking administration. The extensive set of REST APIs easily links third-party solutions to Gensys.
Integration with Skype for Business
Skype for Business is the online communications platform from Microsoft, internally and externally. If an internal or external client reports through Skype for Business, the client details, tickets, communication flow etc. are shown on the screen. A ticket can also be created through Skype, and with a simple click in Gensys you make contact through Skype for Business.
Administrative and Service Desk applications
Gensys has REST APIs for AFAS to synchronise not just client and contact details, but also contract information. Gensys can also provide invoicing information to AFAS. If you use TOPdesk and you don’t want to relinquish it, ticket information is then exchanged. The CMDB details in Gensys are then also synchronised with the CMDB data in TOPdesk.
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