The power of integration
Make IT management more effective, gain more ‘power’ through the integration of Service Management, Monitoring and Active CMDB.
Service Desk integration with Active CMDB
Make IT management more effective, gain more ‘power’ through integration. As an example: the Active CMDB notes that an event requires a follow-up and a ticket is created automatically. For every ticket, up-to-date detailed information is available directly for the relevant IT component. Another example: because the current dependencies between the IT components are known in the Active CMDB, an impact and a root-cause analysis can be created quickly and reliably.
Integration with Monitor, honest SLA
Create a ticket directly from the Gensys Monitor. The further processing runs more effectively because the notification data is linked to the ticket. Gensys monitors the resolution time of a ticket through the set limits in the SLA of the IT service(s) to which the IT component belongs. The starting time is not determined by the time at which the ticket is created, but by the time the notification occurred. This is only possible through integration.
“Our customers also benefit from the Gensys service management solution.”
Tim Doets, Business Development Manager